We're here to help
Can't find what you need below? Reach out and we'll respond within your plan's SLA.
Response time
Mon–Fri, 9AM–6PM CET
Based on your plan
Response times by plan
| Plan | First response | Channels |
|---|---|---|
| Starter | 48 hours | |
| Growth | 24 hours | Email, chat |
| Scale | 4 hours | Email, chat, phone |
Getting Started
How do I add my first worker?
Go to Workers → Add Worker. Fill in the worker's name, nationality, and contact info. You can also upload documents like work permits or A1 certificates from the worker profile page.
How do I invite a manager to my account?
Go to Settings → Team Members → Invite. Enter their email and select their role (Manager or Viewer). They'll receive an invitation email to set up their account.
Can I import workers from a spreadsheet?
Yes — on Growth and Scale plans, you can import workers via CSV. Go to Workers → Import and download the template. Contact support for help mapping your existing spreadsheet.
Check-in & Attendance
How does QR code check-in work?
Each site has a unique QR code accessible from the site detail page. Print it or display it on a tablet at the site entrance. Workers scan it with their phone camera — no app needed.
Can workers check in on their own phone?
Yes. Workers can log into the worker portal at yeydigital.eu/worker using their phone number and a PIN set by the admin. From there they can check in and out of their assigned sites.
How do I export an attendance report?
Go to Reports → Attendance. Select the date range and site (or all sites), then click Export CSV. The file includes worker name, site, check-in time, check-out time, and total hours.
Documents & Compliance
How do document expiry alerts work?
automatically alerts you when a document is expiring. You'll receive an email notification 30 days before expiry, then again at 7 days, and on the expiry date. You can adjust thresholds in Settings.
What document types does Yey support?
Any document type can be uploaded. Common types include: work permits, A1/E101 certificates, ID/passport copies, medical certificates, training certificates, and subcontractor declarations.
Can workers upload their own documents?
Not currently. Document uploads are managed by admins and managers. This is a planned feature on our roadmap for Q3 2025.
Billing & Account
How do I upgrade my plan?
Go to Settings → Billing → Upgrade Plan. You can switch between plans at any time. Upgrades take effect immediately; downgrades apply at the end of your billing cycle.
What happens when my free trial ends?
After 14 days, your account is locked in read-only mode. Your data is preserved for 30 days. Add a payment method in Settings → Billing to reactivate at any time.
Can I export all my data before cancelling?
Yes. Go to Settings → Data Export to download a full export of your workers, documents, attendance records, and site data in JSON format. After cancellation, data is available for export for 30 days.
Still stuck?
Send us a message and we'll help you personally. No ticket queues, no bots.
Email support@yeydigital.eu